Refund Policy

Welcome to Website. By accessing or using our services, you agree to comply with and be bound by this Refund Policy. If you do not agree with these terms, please do not use our services.

Refund Eligibility and Timeframe

Refund requests can be submitted within 30 calendar days of purchase. Please refer to our Terms and Conditions for additional details.

We will review your refund request within 5 UK business days from the date it is received.

When Refunds Are Granted

You may be eligible for a refund under the following conditions:

  • Non-provision of service: This means that Website has not started or completed the processing of your application within 3 UK working days, and the delay is not caused by the UK government system.

  • Technical error: A system failure or technical issue on our part that prevents service delivery.

  • Application refusal with “Buyer’s Protection” add-on: If your application was officially refused by the UK government, and you purchased the optional Buyer’s Protection add-on, Website will refund the service fee. The UK government fee (GBP 16.00) is non-refundable.

  • Failure to deliver without explanation: If we fail to deliver the result and do not notify you about a delay caused by the government system.

Refunds Are Not Granted If

  • The delay is due to the UK government’s procedures, systems, or technical issues

  • Your application has already been submitted for processing

  • You provided incorrect, incomplete, or low-quality information or documents

  • Your application was refused and you did not purchase the Buyer’s Protection add-on

  • You request a refund after the 30-day window from the date of purchase

Refund Processing

If your refund is approved, the amount will be returned to the same credit or debit card used for the original payment. Refunds are typically processed within 24 hours, though the funds may take up to 5 working days to appear in your account, depending on your payment provider.

How to Request a Refund

To request a refund, please email info@travelauthorize.com with the following information:

  • Reason for requesting a refund

  • Your first and last name

  • Type of payment method used

  • Last four (4) digits of the credit or debit card used (if applicable)

  • The email address you used when making the purchase

  • Your ETA Application reference number

Please add info@travelauthorize.com to your email contacts to avoid missing our reply.

Data Protection

Any personal information you provide for the refund process will be used solely for handling your request and processed in accordance with our Privacy Policy.

Dispute Handling

If you do not agree with our refund decision, please contact our support team at info@travelauthorize.com. We will review your case again and provide a final decision.

Page last reviewed: May 12th, 2025

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